Ombudsman imposes a further 6 weeks delay in lodging complaint fully aware the legal firm (Legal Alliances Worldwide Ltd / Company Number 05938236 / based 3-4 The Ashlane Centre, Worcester Road, Kidderminster, Worcestershire, DY10 1JR had refused to communicate with their client.
This decision by the LO would subsequently have a detrimental affect on the time limit allotted to the complaint. All conclusive evidence presented by the injured party was ruled outside of the LO time limit policy guidelines imposed.
The Legal Ombudsman office ignored the fact that a criminal investigation was ongoing from the period of 2009 onward. Suggestions by LO carried clear bias in that the injured party act to undermine a criminal investigation by present the legal firm LAWL with a copy of compliant lodged with (An Garda Police Service of Ireland) which arrived in West Mercia Police Service via Interpol.
The Ombudsman ignores the jurisdictional boundaries between Ireland and Britain, he further choose to ignore criminal investigative rules with such a suggestion. The LO office was fully aware that in accordance with European Law to present such information to the legal firm was not only dangerous but would act to undermine the investigation underway. Such suggestion by the LO office would have exposed the Irish citizen to harm and possible prosecution. The Legal Ombudsman principles was "to provide a legal service and claims management in a fair and independent way" were exposed by such a suggestion.
The Irish citizen was treated as a British citizen and no emphasizes or credence was ever given over by the LO office to the fact (the injured part was Irish and not British) (the injured party lived in a different jurisdiction therefore should have been exempt from a timeline that caused further delays by the LO office 6 week policy). Delays in communication and unwillingness to acknowledge a criminal investigation was underway by British Police Services raised a question of great concern. (Does the Legal Ombudsman of the UK have the legal right to request a complaint ant interfere with the legal processes when a criminal investigation is underway?)
In time it would be proven that the LO acted unfairly in supporting Legal Alliances Worldwide Ltd. The main reason given by the legal firm for refusing to communicate with their Irish client (with the firm being supported by the Legal Ombudsman UK) was the Irish citizen had accused the legal firm of theft. It was later established that the legal firm had refused to communicated for their own reason thus running down the time limited afforded to lodge a complaint with the Legal Ombudsman office. Herein lies the issue of knowledge of the law. The UK Legal Ombudsman office were aware that an Irish citizen could not possible know the protocol or time limits which the LO office functioned under. Whereas the legal firm did. The Ombudsman punishes the Irish citizen with a timeline and refuses to acknowledge the fact that the reason the legal firm have given for grounds upon which they refused to communicate with their client was unfounded. Read below:
Dear Mr McLoughlin
I have not seen or been given a copy of your statement to the Republic of Ireland police. The choice of words was not mine but rather our local police when they paid a visit to follow up your referral.
It would seem there has been a breakdown in communication.
I hope the information sent to you helps to clarify whatever your enquiry was in your statement to the police.
I have kept the police informed of the position.
Yours faithfully,
P.S.G. Morris
Solicitor and Managing Director
Legal Alliances Worldwide
Solicitors
3-4 The Ash Lane Centre
Worcester Road
Kidderminster
Worcestershire
DY10 1JR
United Kingdom
Branch SRA Nos. 447321
Tel: 0044 (0)1562 756830-9
Fax: 0044 (0)1562 750908
Skype: philip.morris11
E-mail - philip.morris@lawlimited.co.uk
What is astonishing is that the independence and fairness the LO office UK to claim to function under are completely exposed. Above the legal firm give the poor excuse that they had an indifference with the local police and this was grounds enough for the firm to punish their Irish client whom had nothing whatsoever to do with the third party conversation. From 2009 the legal firm refuses to communicate with their client, ignoring their attempts to address issues. Yet the Legal Ombudsman office in the their investigation of 2011-12 state in their findings that the Irish citizens knew that the legal firm were not acting on their behalf as far back as 2009.
Not once does the LO office acknowledge that the reason behind the legal firms bizarre behavior was twofold (1) it ran down the clock so any complaint would be unsuccessful This was supported by LO decision in 2011-12 and (2) the legal firm had advantage in knowing UK law whereas the Irish citizens did not. The legal Ombudsman rules in the favor of the legal firm in 2011-12 and punish the Irish citizen...
Solicitor Regulatory Authority refuses to act.
To lodge a complaint contact: enquiries@legalombudsman.org.uk
Solicitor Regulatory Authority refuses to act.
To lodge a complaint contact: enquiries@legalombudsman.org.uk
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